Message From CEO
It’s my pleasure to thank and congratulate the regulators, promoters, customers, employees and all stakeholders on this special occasion, as it marks the 3rd anniversary of the company. My sincere gratitude to Beema Samiti, the Insurance Regulatory Authority of Nepal for their guidance and kind cooperation. I am also indebted to the Chairman and Board Members for extending continued interest and ongoing support in business activities.
While it’s not a time for celebration where the world is facing an unprecedented health crisis due to coronavirus, it is still important for us to reflect on the past, and more importantly, to focus on the future. Thus, I would like to look back at the gone by months to highlight the progress that company has made with team work of its management and employees. We are proud of what we have achieved together, and take this opportunity to share some key areas as we move forward in our combined journey.
We started small and began with humble background. But today, the company has evolved and has a full-fledged team of large number to reach and serve people in every corner of the country. We have been successful in creating a brand of its kind and thereby being recognized in the market as a professional company, which drives its business through knowledge, expertise, dedication and customer focused service.
All our fundamental parameters are good and financially stable. Further, I am delighted to reveal that we have been selling the largest number of policies in Nepalese market and the highest in settling the claims. The ratio of our claim settlement stands at around 99.99%, which itself reflects the level of our service and customer satisfaction. This has been achievable predominantly with the support of more than ten thousand agency force who are actively associated with us, and of course, the relentless efforts of the employees. They all are invaluable and deserves to be appreciated and applauded.
The task ahead is quiet daunting, given the prevailing situation and ever increasing competition in the overall market. Whatsoever, we will continuously strive to improve the performance to achieve our goals. We will change our strategy and approach in order to adapt to the current realities and adjust to the changing environment of the insurance industry with core focus on sustainable growth.
At this point, we know that our first priority is to stay safe and healthy. For us, both are equally important, that is safety and well-being of the employees and sustainability of the business. I know and we all know it has not been an easy journey, but it has been fulfilling. We ended the last business year on a high note despite the adverse conditions. Now, we all look forward to the best in coming days.
I sincerely hope that all our stakeholders will continue granting us their long-term support and encouragement. On our part, we will work even harder and push forward vigorously to realize company’s vision. And, we anticipate to present with lots of progress in the next anniversary.
Once again congratulations and happy three years of Reliable Life… Stay safe!
Narayan B. Lohani