Citizen Chartered
Activity Estimated Time Contact Person Grievance Hearing Officer Information about Product Immediate All officers of Marketing Department Kalyan Raj Halwai- Sr. Manager Agency:
1. Agent Commission
2. SchemeFirst week of Next Month Yugesh Phuyal Susial Babu Pandaya- Head Agency Underwriting:
1. New Policy Issue
2. Policy Amendment
3. RevivalSame Day Prabina Bista Mr. Shailendra Shrestha – Chief Manager Policy Servicing:
1. Policy Loan
2. Policy Surrender
3. Maturity PaymentNext Working Day Neer Bdr. Karki Mr. Shailendra Shrestha – Chief Manager Claim:
1. Death Claim
2. Rider ClaimWithin 15 working days Sumit Shrestha Mr. Yuvaraj Sharma – Senior Manager